Customer messaging built for African businesses
Kili is the affordable Intercom alternative that understands your market. One shared inbox for WhatsApp, SMS, email, and chat — with local payments and automation that actually fits how you work.
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Works with the tools you already use
Everything you need to talk to customers
Replace a stack of disconnected apps with one platform built for how African businesses communicate.
Shared inbox
WhatsApp, SMS, email, live chat, and social DMs — all in one place. Assign, tag, and resolve conversations as a team.
Local payments
Collect payments inside the chat with Paystack, Flutterwave, and M-Pesa. No redirects, no friction.
Automation & bots
Build no-code workflows for order tracking, FAQs, and lead qualification in minutes.
Built for mobile-first Africa
Your customers live on their phones. Kili is designed for mobile messaging, low data usage, and spotty networks.
Team analytics
Track response times, resolution rates, and customer satisfaction in real time.
Enterprise security
SOC 2 Type II, GDPR-aligned, and data residency options for African markets.
Why teams switch from Intercom to Kili
We built Kili because African businesses deserve a customer messaging platform that fits their budget, channels, and compliance needs.
- Local currency pricing in NGN, KES, ZAR, GHS, and more
- Native WhatsApp Business API & SMS gateway integrations
- Data residency and privacy built for African regulations
- No surprise overages or hidden per-contact fees
No per-seat pricing traps. Pay for conversations, not headcount, so your costs scale with growth.
Meet customers on the channels they actually use. Response rates on WhatsApp beat email by 3×.
Talk to a human who understands your business, your currency, and your market — not a ticket queue.
Loved by teams across Africa
From e-commerce to fintech, businesses are switching to Kili.
“We cut our support stack costs by more than half and finally have WhatsApp and email in one inbox. Kili just gets how we work.”
“The Paystack integration means we can take orders and resolve issues in the same WhatsApp thread. Game changer for our D2C brand.”
“Setup took one afternoon. Their team helped us configure M-Pesa and trained our agents. Local support that actually responds.”
Simple, transparent pricing
Pay in your local currency. No hidden fees. No per-contact charges.
Starter
For small teams getting started with omnichannel support.
- 2,000 conversations / month
- WhatsApp, SMS & email
- 2 team members
- Basic automation
- 7-day message history
Growth
For growing businesses that need automation and local payments.
- 10,000 conversations / month
- All channels + live chat
- 10 team members
- Advanced automation & bots
- Paystack, Flutterwave & M-Pesa
- Unlimited message history
- Priority local support
Scale
For larger teams with high volume and compliance needs.
- Unlimited conversations
- All channels + API access
- Unlimited team members
- Custom workflows
- Dedicated account manager
- Data residency options
- SSO & advanced security
Compare with Intercom: Kili Growth includes comparable features at roughly 60% less cost for typical African teams. Local payment integrations are included, not add-ons.
Frequently asked questions
How is Kili different from Intercom?
Kili is built specifically for African businesses. We offer local payment integrations, WhatsApp Business API and SMS out of the box, local-currency pricing, and support teams that understand your market — all at a lower cost.
Can I pay in Naira, Shillings, or Cedis?
Yes. We invoice in NGN, KES, GHS, ZAR, and several other African currencies. You can also pay by local bank transfer or card through Paystack or Flutterwave.
Do I need a developer to set this up?
Not at all. Most teams are up and running in under an hour. For WhatsApp Business API and custom workflows, our onboarding team will guide you through the process.
Is my customer data stored in Africa?
We offer data residency options on our Scale plan and are aligned with local privacy requirements. All data is encrypted in transit and at rest.
Ready to talk to customers like a local?
Join hundreds of African businesses using Kili to support, sell, and grow — all from one inbox.
14-day free trial · No credit card required